Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Typically, orders are processed and delivered within 5 to 7 business days. However, delivery times may vary depending on factors such as product availability, shipping method, and your location. Rest assured, we strive to get your order to you as quickly as possible while ensuring it arrives in excellent condition.
Creating an account with us is quick and easy! Simply navigate to the ‘My Account’ or ‘Create Account’ option on our website homepage. From there, you’ll be prompted to enter some basic information such as your name, email address, and a secure password. Once you’ve filled out the required fields and agreed to our terms and conditions, click the ‘Create Account’ button. Voila! Your account will be created, allowing you to enjoy a seamless shopping experience, track your orders, and more.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
No, we prioritize the security of our customers’ sensitive information. We do not store credit card details on our servers or keep them on file. When you make a purchase with us, your payment information is encrypted and securely transmitted to our payment processor for authorization. This ensures the highest level of security for your financial data and gives you peace of mind while shopping with us.
Sales tax is applied to orders based on applicable laws and regulations in the jurisdiction of the delivery address. The amount of sales tax charged may vary depending on the destination of the order. Our system automatically calculates and adds the appropriate sales tax to your order during the checkout process. The final total, including any applicable taxes, will be displayed before you confirm your purchase.
In order to streamline delivery and ensure prompt arrival of your order, we may occasionally ship items separately if they are sourced from different warehouses or suppliers. Therefore, it’s possible that your order may arrive in multiple packages. Rest assured, this does not affect the shipping cost, and we endeavor to coordinate deliveries to minimize any inconvenience to you. If you have any concerns about your order, please don’t hesitate to contact our customer support team for assistance.
If you need to swap an item
Returns and Exchanges
To return your product, you should mail your product to: FL 302, BULD F/40, AKSHAR CORPO, B/H INTER CITY COMPLEX, DUMBHAL, SURAT, Surat, Gujarat, 395010.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once you’ve received authorization for your return, please send the item(s) to the following address:
FL 302, BULD F/40, AKSHAR CORPO, B/H INTER CITY COMPLEX, DUMBHAL, SURAT, Surat, Gujarat, 395010.
Please ensure that the item is securely packaged to prevent any damage during transit. Additionally, remember to include the original packing slip or a copy of your order confirmation email with your return shipment. This will help us process your return more efficiently. If you have any questions or need further assistance with your return, feel free to reach out to our dedicated customer support team.
You can reach our customer support team by emailing newnewtrend.com or using the contact form on our website.
If you realize that you’ve entered an incorrect shipping address after placing your order, please contact us immediately. While we strive to process orders quickly, there may be a short window of time during which we can update the shipping information before your order is dispatched. However, if your order has already been shipped with the incorrect address, we recommend reaching out to the shipping carrier directly to see if they can reroute the package or make any necessary corrections. Additionally, you may need to wait for the package to be returned to us due to an incorrect address, at which point we can assist you with reshipping the order to the correct address. For further assistance, please don’t hesitate to contact our customer support team.
We understand that circumstances may change after placing an order. If you need to modify or cancel your order, please contact us as soon as possible. While we strive to process orders promptly, there may be a brief window during which we can accommodate changes or cancellations before your order enters the shipping process. Once your order has been shipped, we may not be able to make changes or cancel it. However, you may still have the option to return the items once they have been delivered. For further assistance or to request changes to your order, please reach out to our customer support team, and we’ll do our best to assist you.